Return & Refund Policy
Thank you for shopping with nevoriia.
At nevoriia, we aim to provide a straightforward and transparent return and refund process. This policy explains how to request a return, obtain a refund, report product issues, and request an order cancellation.
nevoriia is operated by Wuhan Dingruixing Trading Co., Ltd.
Please review the following terms before submitting a return or refund request.
1. Return Period
Eligible purchases may be returned within 180 calendar days after delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.
To qualify for a return, products should generally meet the following conditions:
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The product remains in its original condition, subject to applicable consumer rights.
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The product has not been damaged through misuse or mishandling after delivery.
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Original packaging, accessories, and included components are returned where applicable.
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Proof of purchase, such as an order number or order confirmation, is available.
Products that have been altered, damaged through customer misuse, or returned with missing components may require additional review.
Please contact our customer support team before returning any item to confirm eligibility and obtain return instructions.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
2. How to Request a Return
To begin the return process, contact our customer support team using the email address below.
Customer Support Email:
service@nevoriia.com
Please include the following information in your request:
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Your order number;
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The email address used to place the order;
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The name or description of the product you wish to return;
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The reason for your return request; and
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Photographs or other supporting information, where applicable.
Our team will review your request and provide the appropriate return instructions.
Please do not send products back before receiving return authorization and instructions from our customer support team.
The business address listed in this policy is not a return address unless our team specifically instructs you to use it.
3. Return Shipping Costs
nevoriia offers a 180-day free-return arrangement for eligible returns, subject to the applicable return conditions.
For approved returns arranged according to the instructions provided by our customer support team, eligible customers will not be charged return shipping fees under this arrangement.
This may include eligible returns resulting from:
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A change of mind;
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An incorrect product selection;
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Personal preference; or
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Other reasons permitted under our return policy.
Please contact us before arranging return shipping. Returns must follow the instructions provided by our team to qualify for the applicable free-return arrangement.
If your product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us so we can review the issue and arrange an appropriate resolution.
Nothing in this section limits any rights or remedies available under applicable law.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, incorrect, missing components, or materially different from its description, contact our customer support team as soon as reasonably possible.
Email: service@nevoriia.com
To help us assess the situation, please provide:
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Your order number;
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A description of the problem;
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Clear photographs or videos showing the issue, where applicable.
After reviewing your request, our team will explain the available resolution based on the circumstances and applicable requirements.
Depending on the situation, a resolution may include:
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A replacement product;
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An approved return;
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A refund; or
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Another appropriate solution.
Where a product issue results from an error attributable to nevoriia or its fulfillment process, we will arrange or cover reasonable return shipping costs as applicable.
5. Items That May Require Additional Review
A return request may require additional review if:
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The product has been altered or damaged through misuse after delivery;
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Required accessories or components are missing;
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The item does not meet the applicable return conditions; or
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The request involves circumstances requiring further verification.
A return request may also be subject to legal exceptions or product-specific requirements where permitted by applicable law.
If you are unsure whether your product qualifies for a return, please contact our customer support team before sending it back.
We will assess each request according to this policy and any applicable consumer protection requirements.
6. Refund Processing
Once an authorized return has been received and reviewed, our team will determine whether the refund can be approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund processing typically takes 5–10 business days after the return review is completed, subject to the circumstances of the request and applicable requirements.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If additional information is needed to review your request, our team may contact you before completing the process.
7. Original Shipping Charges
Original shipping charges are generally non-refundable unless the refund is required by applicable law or the circumstances of the order warrant reimbursement under our policies.
If a return involves a damaged, defective, incorrect, or otherwise qualifying product issue, our customer support team will review the applicable shipping charges and explain the available resolution.
Any refund will be handled in accordance with applicable consumer protection requirements.
8. Order Cancellations
If you wish to cancel an order, please contact our customer support team as soon as possible.
Email: service@nevoriia.com
Cancellation requests are reviewed according to the current status of the order.
Once an order has entered processing, fulfillment, or shipment preparation, cancellation may no longer be possible.
Orders that have already shipped generally cannot be canceled through the order cancellation process. After delivery, you may submit a return request in accordance with this policy.
A cancellation is not confirmed until our customer support team has reviewed your request and communicated the outcome.
Nothing in this section limits cancellation rights that may apply under applicable law.
9. Return Instructions and Return Address
nevoriia does not designate the business address listed below as the standard return destination for every order.
After reviewing and approving your request, our customer support team will provide the appropriate return address and shipping instructions.
The designated return destination may depend on the product, fulfillment arrangements, and other operational considerations.
Please do not ship a return to the business address unless our team specifically instructs you to do so.
For eligible returns covered by our 180-day free-return arrangement, please follow the supplied instructions to avoid unexpected shipping charges.
10. Contact Information
If you have questions about returns, refunds, cancellations, or other order-related matters, please contact us using the details below.
Brand Name:
nevoriia
Legal Operating Company:
Wuhan Dingruixing Trading Co., Ltd.
Business Address:
Room B10-06, No. 18 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China.
Customer Support Email:
service@nevoriia.com
Business Phone:
+86 27 6231 7120
Website:
https://nevoriia.com
nevoriia is operated by Wuhan Dingruixing Trading Co., Ltd., which manages the store's business operations and coordinates customer support for returns, refunds, and order-related requests.
We aim to handle customer inquiries with clear communication and practical guidance throughout the return and refund process. Thank you for choosing nevoriia.