Shipping Policy
Effective Date: October 24, 2026
Thank you for shopping with nevoriia.
This Shipping Policy explains the shipping options, applicable fees, estimated timeframes, order processing procedures, and delivery-related information for purchases made through our online store.
nevoriia is operated by Wuhan Dingruixing Trading Co., Ltd.
We aim to provide clear shipping information and a convenient shopping experience, from order processing to delivery and customer support.
1. Shipping Destinations
nevoriia currently offers shipping to customers located in the United States.
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address, contact details, and order information before completing checkout to help prevent delivery issues.
2. Order Processing Time
After an order has been successfully placed and payment has been confirmed, orders are generally prepared for shipment within 1–5 business days.
Business days generally exclude weekends and public holidays.
Processing times may vary depending on product availability, order volume, promotional periods, holidays, and other operational circumstances.
Order processing time is separate from the estimated timeframe displayed for your selected shipping method. The total time before delivery may therefore be longer.
Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.
3. Shipping Methods and Fees
For orders shipped within the United States, the following shipping options are available, subject to availability at checkout.
Express Shipping
Shipping Fee: $6.99
Estimated Timeframe: 1–2 Business Days
Express Shipping is available for customers who prefer the expedited shipping option.
The applicable fee and availability will be displayed during checkout before payment is completed.
Free Shipping
Shipping Fee: $0.00
Qualifying Order Amount: $39.00 or more
Estimated Timeframe: 3–5 Business Days
Orders totaling $39.00 or more qualify for Free Shipping under the current shipping arrangement.
Customers can select the Free Shipping option at checkout when it is available for their order.
Standard Shipping
Shipping Fee: $3.99
Order Amount: $0.00–$38.99
Estimated Timeframe: 3–5 Business Days
Standard Shipping is available for qualifying orders below $39.00.
The applicable shipping fee will be added to the order total and displayed during checkout.
All shipping fees are shown in U.S. dollars (USD). The shipping method, applicable charges, and estimated timeframe displayed at checkout will apply to your order.
4. Estimated Shipping and Delivery Time
The current estimated timeframes displayed for our shipping options are:
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Express Shipping: 1–2 business days.
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Free Shipping: 3–5 business days.
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Standard Shipping: 3–5 business days.
Order processing generally takes an additional 1–5 business days before shipment.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on order processing, carrier operations, weather conditions, public holidays, transportation interruptions, and other circumstances.
Please refer to the shipping details provided during checkout and any tracking updates available for your order.
5. Shipping Confirmation and Tracking
Once your order has been dispatched, tracking information will be provided when available.
Please allow time for the shipping carrier to receive and scan the package before tracking updates become visible.
If you have questions about your shipment, please contact our customer support team at:
Email: service@nevoriia.com
When contacting us, please provide your order number, the email address used during checkout, and any available tracking information.
Providing these details helps our team locate your order and review your inquiry more efficiently.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that their shipping information is accurate and complete when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist before your order enters fulfillment or shipment preparation. However, address changes cannot be guaranteed once processing or shipment has begun.
Additional costs resulting from incorrect or incomplete shipping information may be the customer's responsibility where permitted by applicable law.
7. Delayed Shipments
Although we work to facilitate timely delivery, shipments may occasionally be delayed by circumstances beyond our reasonable control.
These circumstances may include carrier delays, severe weather, public holidays, transportation disruptions, or other unexpected events.
If your order has not arrived within the estimated timeframe, please contact us at service@nevoriia.com.
Please include your order number and any available tracking details so that our team can review the situation and provide appropriate assistance.
8. Lost or Missing Packages
If your package appears to be lost in transit or its tracking information shows an unusual delay, please contact our customer support team.
Please provide your order number, tracking number if available, and any relevant delivery information.
We will review the available shipment details and help determine the appropriate next steps.
9. Packages Marked as Delivered but Not Received
If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking the following:
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Your usual delivery location and surrounding areas;
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With household members or other authorized recipients;
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With neighbors, where appropriate; and
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Any delivery photographs, notifications, or instructions provided by the carrier.
If you are still unable to locate your package, contact us at service@nevoriia.com.
Our team will review the available information and assist you with the next steps.
10. Damaged Packages or Products
If your package or product arrives damaged, defective, incomplete, or incorrect, please contact our customer support team.
To help us assess the issue, please provide:
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Your order number;
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A description of the problem; and
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Clear photographs or videos showing the damage or issue, where applicable.
We will review your request and explain the appropriate resolution in accordance with our store policies and applicable consumer protection requirements.
11. Refused or Undeliverable Packages
A package may be returned to the sender or become undeliverable because of an incorrect address, incomplete shipping information, repeated unsuccessful delivery attempts, refusal of delivery, or other delivery-related circumstances.
If this happens, please contact our customer support team for assistance.
Any additional shipping or return costs will be handled in accordance with the circumstances and applicable law. We will communicate any applicable charges before proceeding where required.
12. Fulfillment Locations
Orders may be processed and shipped through our own facilities or third-party fulfillment partners.
The fulfillment location may vary depending on product availability, inventory status, operational capacity, and the delivery destination.
As a result, an order may be shipped from a location different from our registered business address.
13. Free Returns
Our current shipping options display a 180-day free-return offer, subject to the eligibility requirements and conditions in our Return & Refund Policy.
To request a return, please contact our customer support team before sending any product back.
Email: service@nevoriia.com
Please obtain return authorization and follow the instructions provided by our team to ensure that your return is handled correctly.
14. Contact Information
If you have questions about shipping fees, delivery estimates, tracking information, or an existing order, please contact us using the details below.
Brand Name:
nevoriia
Legal Operating Company:
Wuhan Dingruixing Trading Co., Ltd.
Business Address:
Room B10-06, No. 18 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China.
Customer Support Email:
service@nevoriia.com
Business Phone:
+86 27 6231 7120
Website:
https://nevoriia.com
nevoriia is operated by Wuhan Dingruixing Trading Co., Ltd., which oversees the store's business operations and coordinates customer support for orders, shipping, and delivery-related inquiries.
Thank you for choosing nevoriia. We appreciate your business and look forward to providing you with a convenient shopping experience.